Delivery AI Performance

Last 30 days

Store delivery inquiry agent · Proof of concept

Calls handled

4,82012.4%

Total delivery inquiries answered by the AI agent

Calls successfully handled

4,1273.1%

85.6% resolved end-to-end without a human

Calls escalated

6938.7%

14.4% routed to a store associate

Average call length

2m 48s6.2%

Mean handle time across all AI-answered calls

Total agent time saved

340 hrs15.8%

Vs. an all-human baseline of 7m 45s per contact

Delivery discrepancies detected

2144.5%

Delivery issues surfaced by the AI for operations follow-up

Call classification mix

4,820 calls grouped by inquiry type

Reasons for escalation

693 calls routed to a store associate

Daily call volume & outcomes

Calls handled, resolved, and escalated over the last 30 days